Focusing on operational standards, security and customer experience is not just for retailers. Too often car park operators neglect to review standards and best practices until there is a problem (eg broken gate, slip and fall, theft). Regular parking inspections/audits will help you be proactive (not reactive) and address issues before they become liabilities.
Revenue from parking management is expect to grow to just over $9 billion! Building owners and managers can lose up to 28% of parking revenue due to maintenance failures, poor contracts, inefficient operations and financial irregularities.
“Regular audits which should
be part of all contracts with private
operators, are design to uncover irregularities and inefficiencies in operations
and financial management,” – Barbara Chanceová , President and CEO of Chance denmark whatsapp number data Management Advisors, Inc., and Clyde Wilson . owner, The Parking Network, Inc.
Below are 3 types of audits that car park operators should carry out.
On-site audits (also call visits or inspections) are conduct to ensure that the lot is in good condition, plant management is following headquarters operating best practices, employee training is current, and to identify areas of non-compliance. For inspiration on what to include in your checklist, visit our
Recommend procures for parking inspection audits:
Do a perimeter walk day and night
Start from the outside and work your way in from your customer’s perspective. Is the signage clear, the entrances and exits clearly mark, the of requestsdesiresthe beforeafter technique is pavement in good condition and free of debris? Are all areas well lit at night? Note any burn out or flickering bulbs and any areas that ne additional lighting.
See the interior of the lot/garage from the customer’s point of view
Go through your cmo email list garage/lot section by section. Is the area clean? Can you easily identify entry and exit routes? Is the signage clearly visible and in good condition? Do you feel safe? Capturing the customer’s perspective is critical to delivering a quality experience.
Answer the question
Consider the audit a “continuous learning” exercise and an opportunity to apply corrective action to problem areas.