You may have noticed that discovering your customer profile goes beyond having information about your audience; it involves transforming the data collected into intelligence. Segmentation actions, which range from purchasing appropriate media to guidelines for automated interactions such as chatbots, can reach their greatest potential, enriching the consumer experience with your brand.
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WhatsApp and Telegram
Advances in technology combined with the popularization of communication platforms have facilitated the connection between customers and companies, which allows for innovation in traditional communication and beneficial integration of both parties. Among the tools that help in this process, WhatsApp and Telegram stand out. But, after all, which one is the best for customer service chinese overseas europe data and increasing sales in the company?
In order to clarify this doubt, as well as the characteristics of each platform, we have listed some clarifications on the subject and tips to improve your business’ communication. Be sure to check it out!
What is Telegram and how does it work?
Before comparing WhatsApp and Telegram, it is worth clarifying what the latter platform is all about. Telegram, like WhatsApp, is an instant messaging app. The tool, however, has features that make it competitive in relation to other social networks. To give you an idea, it allows you to send audio, videos, images and text in any file format.
Furthermore, it is stored in the cloud, meaning you can how hosting influences the seo access it from any device that connects to the internet. In addition to sending messages personally, you can Why use them to create Why use them to increase sales communities data on with thousands of people and send content to selected groups.