The WhatsApp m business platform has unlimited broadcast messaging capabilities . This is especially useful when sending marketing messages to your target audience. Send them customized promotions, event details, and product announcements to customers who are interested in buying. This overseas data increases the chances of attracting the audience’s attention.
Therefore, WhatsApp does not have a spam folder, so make sure that customers are aware of this and check every message sent to increase engagement.
4. Communicate with personalized messages.
You’ve covered everything that makes customer experience special. And that’s when WhatsApp is most useful. Along with engagement, it’s the perfect choice to ensure every customer gets the experience of their important customers.
So, what do you do to make them feel special? Send personalized messages to make the communication more personal tips and strategies for building and interactive. If someone visits your website, send them a message saying, “Thank you for choosing us! We look forward to serving you.” This gesture turns a casual conversation into a personal interaction.
5. Use multimedia files
Including rich media such as images, GIFs, videos, and links makes your WhatsApp messages more impressive and attracts customers’ attention. By simply sending text messages, you are missing out on the database d opportunity to inspire your audience with a visually appealing message. Don’t be afraid to embrace these opportunities.